Top Service Receiver Priorities for March 2011 

As identified through the meetings attended by Derbyshire Voice Service Receiver Representatives.

 

 

 

• We are hearing about and experiencing poor “customer service attitudes” when attending the Radbourne Unit both for patients and visitors.

 

• There appears to be vast differences in the length of time some patients stay on Consultant Psychiatrists caseloads.  We would like more information on the criteria for making decisions on this.

 

• The Radbourne Unit now has Social Worker cover, dedicated to the inpatient wards, available at all times.  This is very good news and should improve services.

 

• We are still concerned about “Improving Access to Psychological Therapies” (IAPT) services as there is a lot of speculation about their future and possible changes to the services available to individuals.

 

• Due to the financial cuts being faced by the NHS, we are concerned about front line services being reduced in many ways including, unfilled staff vacancies.

 

• DHNFT are looking into ways to reduce the number of “Do Not Attends” (DNA’s) at outpatient appointments.  We are concerned that changes to the appointment system must improve the service for individuals and not just improve the statistics but have been invited to be involved in looking at this issue

 

• Congratulations to Derbyshire Healthcare NHS Foundation Trust (DHNFT), we have received compliments about the atmosphere at Jackie’s Pantry Café (at the Radbourne Unit) after some of the recent changes and some building/redesign work has also now started at the Unit.

 

• Representatives have been told on a few occasions recently, when asking for some documented information on a variety of topics that permission would have to be sought.  None of the information appeared to be of a sensitive nature.  We will be raising this formally with DHCNFT.

 

• Service receiver involvement in the Redesign of the Adult Care Pathway work seems to have stalled resulting in confusion about the project.  We will be working closely with DHCNFT to get this back on track.