Top Service Receiver Priorities for April 2011
05/11
- We are still concerned about “Improving Access to Psychological Therapies” (IAPT) services as we have heard that people are not really using the service in Amber Valley and Erewash areas. If this is the case, why is take-up of the service low in these areas specifically?
- There is still no IAPT program running in the Western Corridor of Derbyshire (Ashbourne etc.)
- We have received a lot of feedback about the differing attitudes of staff and therefore the experience of patients, between ward 35 where reports are things are quite poor and ward 36 (of the Radbourne Unit, Derby City) where feedback is more positive.
- Derbyshire Healthcare NHS Foundation Trust (DHNFT) are looking into ways to reduce the number of “Do Not Attends” (DNA’s) at outpatient appointments. We are concerned that changes to the appointment system must improve the service for individuals and not just improve the targets set. We have been invited to be involved in looking at this issue.
- Although we have raised concerns about patient access to mental health Advocacy at the Radbourne Unit, Derby City (which affects both City and County residents) there still seems to be problems with waiting lists for patients to access an advocate during their time in hospital.
- We are getting several reports about patients in hospital being called to meetings with medical/ward staff during meal times and visiting times. We have been told that on occasion this has resulted in patients missing meals.
- We have been told that there was no provision for patients who were in hospital, during the recent local election and national referendum, to vote.
There are ongoing concerns about front line services, run by Community Mental Health Teams (such as therapy/social groups) and whether they will continue to be funded and supported by medical staff.