Current issues highlighted by service receivers on the Hartington Unit, Chesterfield Royal Hospital:

• Elderly service receiver not getting support from staff in getting from the ward areas to the Hub Cafe
• Patients not able to talk to named nurse, as they are always busy.

Current issues highlighted by service receivers on the Radbourne Unit, Derby Royal Hospital:

•  BME patients felt that they did not have culturally sensitive foods available for them and they would have to order from a takeaway in order to get foods that they would normally eat.
• Patients wanted interpreters for those service users whose first language is not English and found it difficult to understand what was being said to them.
• Service receivers felt that Derbyshire Mind failed to get in touch after leaving a message for them.
• No physical exercise for patients since building work has started and no options given to do any exercise.
• Patients said they did not receive support from their CPN, which resulted in the stay at the unit.
• Building works causing disruption to meal times especially breakfast as no sausages or porridge are available just ready brek.
• Service users felt that there was no recycling going on at the unit and things are just put in bins when they can be recycled.
• Drain outside Jackie’s Pantry is loose and people can trip up over it, which is a health and safety issue.
• Patient felt that staff would just walk in on them without knocking or letting patients know when they carry out checks.
• Hyperglycaemic service receiver needs a regular healthy snack but says non are available to them.
• Named nurse has been off from work for over a week and service receiver needs time to discuss issues with them.
• Voluntary patient wanted to go home and sort out household issues but has been told that if they do they will be sectioned; they feel that the staff should offer some support.

Awaiting responses from DMHST

All Issues highlighted by service receivers are responded to by DMHST on a three monthly cycle. At the moment we are expecting a response to the above mentioned issues from DMHST and these should be available soon.